Mystery shopping


Want to objectively evaluate quality of service? Wondering if your employees comply with required standards? ‘Mystery Shopper’ survey will find out. Specially trained staff or your company’s actual customers visit (or call if you are investigating a call center’s performance) your outlets and simulate the purchase situation, and provide their assessments in a specially prepared questionnaire. After analyzing the data we will tell you where you need to improve, and where to maintain the current level.

 

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